YOUR HOUSTON RELOCATION RESOURCE

In Houston, relocation may mean:

1. • Moving employees from one side of the Greater Houston Area to the Other.
2. • Moving employees within Texas
3. • Moving employees in the process of Repatriation
4. • Moving employees across the Globe
5. • Moving employees in the United States

Heritage Texas Properties' goal along with our Relocation Team is to assist through evaluation of needs of our clients bringing productivity to the client, the employee and their family.

Heritage Texas Properties experience has grown during our 20-year relocation service. The department continues to grow with designations and continuing

Relocation education offering the newest and innovative programs for our clients.

SERVICES OFFERED

1. • Relocation Counseling
2. • Destination Services
3. • Group Move Management
4. • Temporary Housing
5. • Global Relocation
6. • Homesale Program
7. • Property Management
8. • On Site Visits
9. • Rental Assistance
10. • Mortgage Assistance

RELOCATION COUNSELING

Our experienced relocation managers will be assigned to work with the relocating employees. The managers' goal is to have a process of communication for the employees during their entire relocation.

1. • Obtaining company/relocation company policy for each transferee
2. • Interviewing transferee for specific needs
3. • Being available to address employees’ needs and concerns prior to the move

DESTINATION SERVICES

Our relocation management team offer services reassuring the employee with their objective interviews that Heritage Texas Properties cares about making this move a smooth transaction. The managers offer assistance, reminding the employee after gathering information, our relocation team may be contacted at any time and gives many numbers where they may be reached. Explaining the buying process and any new information they may have received regarding newly developed information for Houston.

1. • Manager will contact relocation team associate
2. • Associate will contact employee identifying themselves for the employee
3. • Associate will remind employee about buyer qualification and direct accordingly
4. • Associate will set an appointment to meet with employee
5. • Associate will keep Relocation Manager informed at all times for any updates regarding the employee
6. • Associate will assist with contract preparation, inspections and closing

GROUP MOVE ASSISTANCE

Heritage Texas Properties' Relocation Team knows well-planned, personalized programs meeting your employees needs will make a Group Move for any company a major success. We will assist in this manner:

1. • Employee Profiles
2. • Power Point Presentation
3. • On-site counseling
4. • Area orientation and information
5. • Relocation Packet along with Purchase and Rental Details

TEMPORARY HOUSING

We will assist with arranging temporary housing advising the employee of the costs averages in the areas the employee may be selecting. With our contacts throughout Houston, we will be able to meet the needs of the employee making it more cost effective and reducing the search for the right available housing.

GLOBAL RELOCATION

Moving employees in or out of the country is very important and sometimes very complex. Our experience in international relocation can assist in minimizing some of the problems that may arise.

1. • Follow the same Program for Destination Services and/or Home Sale Services
2. • Visas and Immigration Information
3. • Insurance Explanations
4. • Repatriation Consulting
5. • Property Management

HOME SALE PROGRAM

Our Home Sale Program offers our Relocation Team who concentrate on the Pre-Marketing Process. That means concentrates on advising the employee of tips for reaching the highest price for their home, whether it be in improvements or marketing.

1. • Relocation Manager will contact employee assessing needs and timeframe
2. • Relocation Manager will contact the relocation associate giving details and instructions from the corporation
3. • Relocation Associate will contact the employee and set up appointment convenient for the employee
4. • Relocation will communicate appointment and instructions to the management team
5. • Relocation Manager will be the key communicator assuring the transferee if any difficulties, please contact the manager
6. • Relocation Manager will keep the corporate client and/or relocation company aware of all progress
7. • Relocation Manager will monitor the activity along with the relocation associate and coordinate the sale and closing process

PROPERTY MANAGEMENT

Heritage Texas Properties has a special department that works with our Relocation Team assuring you have the professional team and process at work for the employee. This team only handles property management for the firm. The Relocation Manager will assist in setting up the process.

ON SITE VISITS

Many times employers will request Heritage Texas Properties make an On Site Presentation. This is to assist their employees while they can continue to complete their specific projects. We assist with:

1. • Power Point Presentations
2. • Relocation and Purchasing and/or rental assistance information
3. • Cds with homes in the Greater Houston Area
4. • One-on-one counseling at the site
5. • Offering contacts for mortgage assistance and qualification

RENTAL ASSISTANCE

If the employee chooses to rent rather than buy at this time, we can assist either with apartments or homes to rent. Renting is a complicated process and finding the right rental property and understanding the terms is an important decision. In a city as large as Houston, availability may be limited and our department can put you in touch with the right people to assist the employee.

MORTGAGE ASSISTANCE

Heritage Texas Properties does own a mortgage company and we offer assistance for the employee if they so desire. We also have many other mortgage brokers we work with on a regular basis. We offer, whenever requested by the employee, names and telephone numbers and leave the decision to the employee regarding the best program for he and/or his family.

The success of good relocations is dependent on a knowledgeable people and quality, hands-on customer service.

Heritage Texas Properties' Relocation Division offers:

1. Houston's largest independent real estate company. We have more than 300 sales associates supported by a staff of over 100 professionals. With more than 27 years in the real estate industry, Heritage Texas Properties provides its clients with strength, stability, knowledge, and experience.
2. A central relocation department focused on servicing the needs of your brokerage firm and your customers.
3. A single point of contact. A relocation coordinator selects an experienced real estate professional from a group of program endorsed agents in the specific area in which a member desires to buy or sell. In addition, the coordinator will monitor and review the progress throughout the transaction including closing and disbursement, and assist the member with needs related to relocation.
4. Quality resources to our clients and Sales Associates. These include detailed relocation guides, on-line information, pamphlets and maps. These resources provide area information on housing, taxes, education, recreation and transportation. When using the on-line information, all information is immediately accessible through direct links to hundreds of Web sites for resources.
5. Our Sales Associates have access to effective promotional programs supported by a professional marketing staff and ongoing training.
6. Sales Associates who are highly recommended by their managing brokers, and performing at a minimum level of business to receive referrals. They are required to attend specific relocation training provided by our full-time Relocation Training Manager.

NANCY CHAMBERLAIN | OOMA LAKSHMANAN | NORMA CHANEY

Nancy Chamberlain SENIOR VICE PRESIDENT Email Nancy Phone: 713-341-1624 Fax: 281-631-0884

Present —

1. • Sr. Vice President
2. • Manager Northwest Office
3. • Director - Houston Association of Realtors
4. • Appeals Committee - Houston Assoc. of Realtors
5. • Professional Standards Committee - Texas Assoc. of Realtors
6. • Member Houston Association of Realtors (HAR)
7. • Member Texas Association of Realtors (TAR)
8. • Member National Association of Realtors (NAR)

Past Experiences —

1. • Realtor in Texas for 21 years
2. • Realtor of the Year for Houston in 1993
3. • Director for Texas Assoc. of Realtors
4. • Professional Standards Chairman - Texas Assoc. of Realtors
5. • Grievance Committee Chairman - Texas Assoc. of Realtors
6. • Professional Standards Chairman - Houston Assoc. of Realtors
7. • Grievance Committee Chairman - Texas Assoc. of Realtors
8. • Political Affairs Chairman - Houston Assoc. of Realtors
9. • Political Affairs Committee - Texas Assoc. or Realtors
10. • Hearing Panel Chairman - Texas Assoc. of Realtors
11. • Hearing Panel Chairman - Houston Assoc. of Realtors
12. • Created Relocation Departments for 2 separate Real Estate Firms
13. • Relocation Director/Manager
14. • Corporate Caller
15. • Made Group Move Presentations - Domestic and International
    

Personal —

1. • Born in Indiana
2. • Moved to Houston in 1961 (consider myself Adopted Texan)
3. • Have 4 beautiful children
4. • Have 9 gorgeous grandchildren
5. • Have been transferred as often as 3 times in 1 year (Have many stories to share)

Ooma Lakshmanan RELOCATION MANAGER Email Ooma Phone: 281-569-5526 Fax: 281-631-0884

Ooma came to the U.S. from Madras, India after completing her Master's in Clothing and Textiles from the University of Madras. She worked for a leading clothing manufacturer in Kansas City, Kansas and moved to Houston about 25 years ago. Practicing real estate since 1982, Ooma has been a consistent Top Producer and involved in all facets of relocation, both domestic and international, for over 15 years. She is a good Counselor, having very good listening skills and communication skills. Patient, persistent and professional in all aspects of her dealings with customers and clients, Ooma is also multilingual, and has served on many panels and made many cultural presentations at schools throughout Houston.

1. • Member Houston Association of Realtors (HAR)
2. • Member Texas Association of Realtors (TAR)
3. • Member National Association of Realtors (NAR)
4. • Member Womens Council of Realtors
5. • Active member of various Indian Cultural Organizations
6. • Resident of the Great Northwest in Houston for over 25 years
7. • Married to a scientist for over 30 years
8. • Proud parent of 2 daughters - both in Professional careers in Austin, Texas

 

Norma Chaney RELOCATION MANAGER Email Norma Phone: 281-569-5552 Fax: 281-631-0884

Norma Chaney is a prominent and very dedicated figure in the real estate community. She began her real estate career in 1978 and became a Certified Relocation Professional in 1983.

Actively involved with the Houston Association of Realtors® (HAR), she has been Chairman of the Professional Standards Committee and of the Area Breakfast Committee, Presiding Officer of the Ethics & Arbitration Panel.

Norma also works with the Relocation Directors Council, the Texas Relocation Network, the Houston Relocation Professionals and has served as board member for various builder and developer advisory groups throughout Houston. Norma is actively involved with the annual ConocoPhillips Rodeo Run which sponsors scholarships for local college-bound students.

A consummate professional, she specializes in Relocation and Relocation Team Training, relying on experience gained from over 20 years as a top producing agent. Past clients, some from as far back as 15 years ago, still seek her advice.

Conscientious, tenacious and thorough, Norma lives by the Golden Rule. She takes her client’s needs seriously but never loses touch with her sense of humor.

In addition to her professional contributions, Norma is a small group leader, lay Eucharistic minister, and Alpha leader at her church and a volunteer for Bear Creek Assistance Ministries. The work she does in her community gives her an appreciation for all that she has and reminds her how she can positively influence the lives of others.